Refund Policy
At a Glance
Here is a quick summary of our refund policy:
The Lion’s Gate Portal Guide — all 12 zodiac sign guides plus the bonus closing guide, delivered to your inbox straight after purchase — comes with a 7-day money-back guarantee. If it doesn’t feel like you, or you’re not satisfied for any reason, request a refund within 7 days of purchase. No call, no conditions, no hoops, and no explanation required.
You receive the full amount you paid. We do not deduct payment processing fees or any other charges from your refund.
Everything in your order is covered. There are no add-ons, order bumps or upsells — the one-time purchase is the whole offer, and the guarantee covers all of it.
The 7 days run from the date of purchase, not from the 8th of August. If you buy early in the portal window, please note your guarantee period may end before the 8th itself.
EU/EEA, UK and Swiss customers have additional statutory rights. See Section 6 below.
Questions? Contact us at [email protected] before purchasing if you’re unsure.
Important: This Refund Policy forms part of, and is subject to, our Terms of Service. By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Introduction
At The Lion’s Gate Portal Guide (operated by Soltan Enterprises Limited, trading as Beatrice Cho), we are committed to providing a thoughtful, personal experience. This Refund Policy outlines our procedures regarding refunds for our guides and any related products, including any applicable exceptions and your rights as a consumer.
The Lion’s Gate Portal Guide is a digital product: a set of 12 written guides, one for each zodiac sign, together with a bonus closing guide. All of them are sent to you by email immediately after purchase. The guides are pre-written and identical for every customer — nothing is prepared to order, and no birth chart, birth time or other personal information is required to use them.
This policy applies to all purchases made through our Website. If you have any questions about this policy or about the guides before purchasing, please contact us at [email protected].
2. The Lion’s Gate Portal Guide — 7-Day Money-Back Guarantee
Your purchase comes with a 7-day money-back guarantee from the date of purchase.
The guarantee is fully non-conditional. If the guides don’t feel like you, or you’re not satisfied for any reason, simply request a refund within 7 days of purchase. There is no call to book, no form to complete, and no eligibility checklist to satisfy — the only requirement is that you request your refund within the 7-day window.
You do not need to have read the guides, and you do not need to have performed your ritual, in order to request a refund.
When the 7 Days Start
The 7-day period runs from the date and time of your purchase, not from the date of the Lion’s Gate itself. The Lion’s Gate portal is open from 26 July to 12 August 2026 and peaks on 8 August. If you purchase early in that window, your 7-day guarantee period may end before the 8th. Please take this into account when deciding whether the guides are right for you, and contact us before your 7 days elapse if you have any doubts.
How to Request a Refund
To request a refund:
- Send an email to [email protected] with the subject line “Lion’s Gate Portal Guide — Refund Request”.
- Include your order number and the email address used for purchase.
- If you’d like, tell us briefly why you’re requesting a refund — this helps us improve, but it is entirely optional and is never required for your refund to be processed.
That’s it. We will not ask you to schedule a call or jump through any additional steps.
Right to Refuse Genuinely Abusive Requests
To protect honest customers and the integrity of this guarantee, we reserve the right to refuse a refund in rare cases of genuine bad faith — for example, chargeback fraud, redistribution or resale of the guides, or serial refund abuse. This narrow exception exists only to deter abuse and adds no hoops for honest customers requesting a refund in good faith.
3. What Your Purchase Includes
The Lion’s Gate Portal Guide is sold as a single one-time purchase at the price shown at checkout. That purchase includes:
- All 12 zodiac sign guides — you are not choosing one at checkout, and you do not receive only the guide for your own sign.
- The bonus closing guide covering what to do on 12 August, for all 12 signs.
The 7-day guarantee covers your entire order. We do not currently offer any add-ons, upgrades, order bumps, one-time offers or expedited delivery options alongside this product, so there is nothing in your order that falls outside the guarantee.
If we introduce any optional add-on or additional product in the future, the refund terms applicable to it will be stated clearly on the page where it is offered, and this policy will be updated accordingly. Any such terms will apply only to purchases made after they are published.
4. Exceptions and Additional Circumstances
Beyond the 7-day guarantee, you may also be eligible for a refund or credit in the following situations, including after the 7-day period has ended:
Delivery issues: If you did not receive your guides due to a verifiable technical issue on our end that we are unable to resolve within a reasonable timeframe.
Material misrepresentation: If the guides are materially different from what was described on the product listing or sales page.
Duplicate charge: If you were accidentally charged more than once for the same order.
Legal requirement: If applicable consumer protection law in your jurisdiction requires that a refund be offered.
In these cases, please contact us at [email protected] with documentation of the issue (screenshots, error messages, etc.). We will review your request and respond within 5 business days.
5. Subscription and Recurring Payment Products
The Lion’s Gate Portal Guide is a one-time purchase and is not a subscription. You will not be billed again, and there is nothing to cancel. If we introduce any subscription-based product or service in the future, the following terms will apply:
- You may cancel your subscription at any time by contacting us at [email protected] or through your account settings.
- Cancellation will take effect at the end of your current billing period. You will retain access until the end of that period.
- We do not offer refunds for partial billing periods. If you cancel mid-cycle, you will not receive a prorated refund for the remaining days.
- If you believe you were charged after cancelling, please contact us immediately with your cancellation confirmation and we will investigate.
6. Notice for EU/EEA, UK and Swiss Consumers
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the right to withdraw from a purchase of digital content within 14 days of the date of purchase under the Consumer Rights Directive (2011/83/EU) and equivalent local legislation, unless you have given your explicit prior consent to immediate delivery and acknowledged that you lose your right of withdrawal once delivery has begun.
Because the guides are delivered to you immediately after purchase, we will ask you at checkout to expressly consent to that immediate delivery and to acknowledge that doing so means you waive your 14-day right of withdrawal. If you do not provide this consent, your guides will not be delivered until the 14-day withdrawal period has expired.
If you did not provide explicit consent at checkout and wish to exercise your right of withdrawal within 14 days, please contact us at [email protected]. We will process your withdrawal request in accordance with applicable law.
Our 7-day money-back guarantee is offered voluntarily and in addition to your statutory rights. It does not replace, limit or reduce them.
Important: This section reflects our commitment to complying with EU, UK and Swiss consumer protection law. Where your local consumer rights provide greater protections than this Refund Policy, your local rights will prevail.
7. How Refunds Are Processed
When a refund is approved, the following terms apply:
Refund amount: You receive the full amount you paid. We do not deduct payment processing fees, administrative charges, or any other costs from your refund.
Refund method: All refunds are issued to the original payment method used at the time of purchase. We do not issue refunds to alternative payment methods, bank accounts, or third-party accounts.
Refund currency: Refunds are processed in the same currency as the original transaction. If your bank converts the currency, any differences due to exchange rate fluctuations are outside our control and are not our responsibility.
Processing time: We aim to process all approved refunds within 5–7 business days of approval. However, the time it takes for the refund to appear in your account depends on your payment provider or bank, which may take an additional 5–10 business days.
Confirmation: You will receive an email confirmation once your refund has been processed.
8. Digital Delivery and Access
All 12 sign guides and the bonus closing guide are sent to the email address you provide at checkout, typically arriving within a few minutes of purchase. Delivery is made through one or more of the following methods:
- Email delivery of the guides
- A direct download or access link sent to your email
- Access to a member portal or hosted document
The guides are yours to keep. They are not time-limited, and your access does not expire when the Lion’s Gate portal closes on 12 August 2026.
If your guides have not arrived within a few minutes, please check your spam or promotions folder first, then contact us at [email protected] and we will resend them.
By proceeding with your purchase, you acknowledge that you understand this is a digital product delivered electronically, and that it cannot be physically returned once delivered.
9. Dispute Resolution
We strongly encourage you to contact us first at [email protected] before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving issues fairly and promptly — and with our non-conditional 7-day guarantee, an honest refund is usually faster than a dispute.
Filing a chargeback or payment dispute without first contacting us may result in:
- Delays in resolving your issue, as the dispute process can take 30–90 days.
- Suspension of your account and access to any digital products during the dispute period.
- Additional fees charged by payment processors, which may be passed on to you if the dispute is resolved in our favour.
If you have contacted us and are not satisfied with our resolution, you are of course free to pursue your rights through your payment provider, your local consumer protection authority, or any other legal avenue available to you.
10. Contact Information
If you have questions about the guides before purchasing, need to request a refund, or need to discuss an exceptional situation, please contact us:
By email: [email protected]
By post: Soltan Enterprises Limited, Office 3906, 39/F, The Center, 99 Queen’s Road Central, Central, Hong Kong
We aim to respond to all enquiries within 2 business days.
11. Legal Notice
This Refund Policy is governed by the laws of Hong Kong SAR, China. This policy is in accordance with applicable consumer protection laws, including specific exemptions for digital products and intellectual property recognised in many jurisdictions.
By making a purchase from The Lion’s Gate Portal Guide, you acknowledge that you have read, understood, and agreed to this Refund Policy. This Refund Policy forms part of our Terms of Service.
Where this Refund Policy conflicts with mandatory consumer protection laws in your jurisdiction, the mandatory provisions of your local law will prevail.